It is difficult indeed!

The biggest and the most obvious challenge that a merchant has to face in terms of switching to online payment platform is – “Defamiliarizing cash and introducing e-payment to customers”.

The apprehension is more about the ease of adoption than about the adoption itself.

So how can a merchant ease his customers into using e-payment?


Above all, defamiliarizing cash among customers who have been used to it, takes time. The key to get your payments fully digital is to constantly educate them and persuade them to try at least one e-payment method at a time or any e-payment method as per their choice. Once you make your customers realize it is easier and safer to transact this way, you can go fully digital without a qualm.